Privacy Policy

1. Introduction

Deedhaven ("we", "us", "our") operates from 58/4 Sukhumvit Road, Tha Pradu, Mueang Rayong, Rayong 21000, Thailand. This policy explains how we collect, use, and protect personal information provided to us through our website and in the course of our document support services.

We hold personal information only for the purpose for which it was given and do not share it with third parties except as described in this policy. Questions about this policy should be directed to [email protected].

2. Information We Collect

We may collect the following personal information:

• Name and contact details (email address, telephone number) provided via the contact form
• Business address or household location details you share when arranging a visit
• Correspondence sent to us by email or telephone
• Website usage data collected through analytics cookies (if consent is given)

Legal basis: We process personal data on the basis of your consent (for marketing), for the performance of a service contract, and to fulfil our legitimate interests in operating our business effectively.

Retention: Contact enquiry data is retained for up to 24 months after the last interaction. Client engagement records may be retained for up to 7 years to meet standard business record-keeping norms in Thailand.

3. How We Use Your Information

• To respond to enquiries and arrange service engagements
• To communicate about scheduled visits and follow-up notes
• To send service-related information you have requested
• To improve our website based on anonymous analytics data
• To meet our legal and regulatory obligations under Thai law

We do not use your information for automated profiling or decision-making. We do not sell personal data to third parties.

4. Data Protection Measures

• Website contact forms are transmitted over encrypted HTTPS connections
• Electronic records containing personal data are stored on access-controlled systems
• Access to personal data is limited to Deedhaven staff involved in service delivery
• In the event of a data breach affecting your personal information, we will notify you as soon as reasonably practicable

5. Cookies

Our website uses cookies to operate correctly and, where consent is given, to understand how visitors use the site. Essential cookies are set automatically; optional analytics and preference cookies are only activated if you accept them via the cookie consent notice. For full details, see our Cookie Policy.

6. Third-Party Services

We may use the following third-party services on our website, subject to your cookie consent:

• Google Analytics — anonymous website usage statistics
• Google Maps — location embed on the homepage (no personal data transmitted)

Our website may contain links to external sites. We are not responsible for the privacy practices of those sites and recommend reviewing their policies before sharing any personal information.

7. Your Rights

Under Thailand's Personal Data Protection Act B.E. 2562 (PDPA) and, where applicable, the EU General Data Protection Regulation (GDPR), you have the following rights:

• Access: Request a copy of the personal data we hold about you
• Rectification: Ask us to correct inaccurate or incomplete information
• Erasure: Request deletion of your data where there is no lawful reason for us to retain it
• Portability: Receive your data in a structured, machine-readable format
• Objection: Object to processing carried out on the basis of legitimate interests
• Withdraw consent: Withdraw any consent you have given at any time, without affecting prior processing

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days. You also have the right to raise a concern with Thailand's Personal Data Protection Committee or, if you are in the EU, with your national data protection authority.

8. Children's Privacy

Our services are intended for adults (18 years and over). We do not knowingly collect personal information from persons under 18. If you believe a minor has submitted information to us, please contact us and we will delete it promptly.

9. Changes to This Policy

We may update this policy from time to time. Material changes will be indicated by a revised "Last Updated" date at the top of this page. Continued use of our website after any changes constitutes acceptance of the revised policy.

10. Contact